Privacy Policy for PFS Controls (Canada) Limited

**Last Updated:** March 11, 2025

At PFS Controls (Canada) Limited ("PFS Controls," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at www.pfscontrols.ca (the "Website"), interact with our services, or engage with us in the course of our business activities. This policy complies with the **Personal Information Protection and Electronic Documents Act (PIPEDA)** and other applicable Canadian privacy laws.

By using our Website or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Website or provide us with your personal information.

1. Who We Are

PFS Controls (Canada) Limited is a company incorporated under the laws of Canada. We specialize in providing industrial control systems and automation solutions. For questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

- **Email:** info@pfscontrols.ca

2. What Personal Information We Collect

"Personal information" refers to any information about an identifiable individual, as defined under PIPEDA. We may collect the following types of personal information:

- **Information You Provide Directly**:

- Name, email address, and mailing address when you contact us, request a quote, or submit a form on our Website.

- Business contact information (e.g., job title, company name) when engaging with us for commercial purposes.

- Payment details (e.g., credit card or bank information) if you purchase products or services from us.

- **Information Collected Automatically**:

- IP address, browser type, operating system, and device information when you visit our Website.

- Usage data, such as pages visited, time spent on the Website, and referring sites.

- **Information from Third Parties**:

- Information from business partners, suppliers, or service providers when necessary to fulfill our services or contractual obligations.

We limit the collection of personal information to what is necessary for the purposes identified in this policy.

3. How We Collect Your Personal Information

We collect personal information in the following ways:

- **Directly from You**: Through forms, emails, or other interactions with PFS Controls.

- **Automatically**: When you use our Website.

- **From Third Parties**: When you engage with us through partners or vendors, or when required by law or business operations.

4. Purposes for Collecting Personal Information

We collect and use your personal information for the following purposes:

- To provide and improve our products and services, including processing orders, responding to inquiries, and delivering support.

- To communicate with you, such as sending service updates, responding to requests, or providing marketing materials (with your consent where required).

- To fulfill contractual obligations with customers, suppliers, or partners.

- To analyze Website usage and enhance user experience.

- To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

- To protect our rights, property, or safety, and that of our customers or others.

We will not use your personal information for purposes other than those identified here without obtaining your consent, unless required or permitted by law.

5. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted by law (e.g., for security or legal compliance). Consent may be:

- **Express**: Provided verbally, in writing, or electronically (e.g., checking a box on a form).

- **Implied**: Inferred from your actions, such as continuing to use our Website after being notified of this policy.

You may withdraw your consent at any time by contacting our Privacy Officer at info@pfscontrols.ca, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide certain services to you.

6. How We Share Your Personal Information

We do not sell, trade, or lease your personal information to third parties. We may disclose your personal information in the following circumstances:

- **Service Providers**: To trusted third parties (e.g., IT providers, payment processors) who assist us in operating our business, provided they agree to safeguard your information and use it only for the specified purpose.

- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

- **Legal Requirements**: When required by law, court order, or government authority, or to protect our rights, safety, or property.

Any third party receiving your information is contractually obligated to maintain confidentiality and comply with applicable privacy laws.

7. How We Protect Your Personal Information

We implement appropriate physical, technical, and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

- Encryption of sensitive data during transmission (e.g., SSL/TLS).

- Secure storage on password-protected servers.

- Restricted access to employees and contractors who need it to perform their duties.

While we strive to ensure security, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute protection but commit to taking reasonable steps to safeguard your information.

8. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

- Customer data may be kept for the duration of our business relationship and a reasonable period thereafter (e.g., 7 years for tax purposes).

- Website usage data may be retained for analytics purposes for up to 24 months.

Once no longer needed, your information is securely deleted or anonymized.

9. Your Rights

Under PIPEDA, you have the following rights regarding your personal information:

- **Access**: Request to see the personal information we hold about you.

- **Correction**: Request corrections to inaccurate or incomplete information.

- **Withdrawal of Consent**: Withdraw consent for certain uses of your information, subject to legal or contractual limits.

- **Complaints**: Raise concerns about our privacy practices with us or the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact our Privacy Officer at info@pfscontrols.ca. We will respond to your request within 30 days, subject to any legal extensions.

10. International Transfers

PFS Controls is based in Canada, and your personal information is primarily processed and stored in Canada. However, we may use service providers located outside Canada (e.g., in the United States) for hosting, analytics, or other services. In such cases, your information may be subject to the laws of those jurisdictions. We ensure that any international transfers comply with PIPEDA and that recipients provide an adequate level of protection.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website at www.pfscontrols.ca with a revised "Last Updated" date. If we make material changes, we will notify you via email or a prominent notice on our Website at least 30 days before the changes take effect.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:

**Privacy Officer**

PFS Controls (Canada) Limited

**Email:** info@pfscontrols.ca

For additional information about your privacy rights in Canada, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.